Privacy Policy

Welcome to CrystaConnect. This Privacy Policy explains how we collect, use, protect, and manage information when you use our application and related services.

CrystaConnect is a management platform designed to support laboratory and business operations, including machine management, machine rental/customer management, employee attendance, and related operational activities. By using CrystaConnect, you acknowledge the practices described in this Privacy Policy.

We collect only the information necessary to provide and manage the services offered through CrystaConnect. Depending on how the application is used, the information we may collect includes:

• Name
• Email address
• Phone number
• Address
• User ID or account information
• Location information, where required for application functionality
• Device ID and basic device-related information

We do not intentionally collect information beyond what is necessary for the intended functionality of the application.

The information collected through CrystaConnect may be used to:

• Create and manage user accounts
• Provide access to application features
• Manage machines and machine-related information
• Support machine rental and customer management activities
• Manage employee attendance and related records
• Communicate with users regarding services and account-related matters
• Maintain and improve the performance, security, and functionality of the application
• Prevent unauthorized access and misuse of the platform

We do not sell or rent users’ personal information to third parties.

Information may be accessed or shared only when reasonably necessary to provide the application’s services, operate the platform, comply with applicable legal requirements, or protect the rights, security, and integrity of CrystaConnect and its users.

We take reasonable technical and organizational measures to protect the information stored and processed through CrystaConnect. These measures are intended to protect data against unauthorized access, disclosure, alteration, misuse, or loss.

However, no electronic storage or transmission system can be guaranteed to be completely secure. We continuously work to maintain appropriate security measures for the information we handle.

We retain user information only for as long as it is reasonably necessary to provide our services, maintain business and operational records, comply with applicable legal or regulatory requirements, resolve disputes, and enforce our agreements.

When information is no longer required, it may be deleted or securely disposed of in accordance with applicable requirements.

Users may have the right to review, update, or correct certain personal information associated with their account.

If you believe that your information is inaccurate or wish to request changes to your personal information, you may contact the relevant CrystaConnect administrator or contact us using the details provided by the application or service provider.

CrystaConnect may use third-party infrastructure, hosting, communication, authentication, analytics, or other service providers where required to operate and maintain the application.

Such providers may process information only as necessary to provide their respective services. We expect applicable service providers to maintain appropriate safeguards for information handled on behalf of CrystaConnect.

Depending on applicable laws and regulations, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your information, where applicable.

To exercise any applicable privacy rights or ask questions regarding your information, please contact the CrystaConnect administrator or the designated support/contact address.

We may update this Privacy Policy from time to time to reflect changes in our application, services, legal requirements, or data-handling practices.

Any updated version will be made available through the appropriate CrystaConnect application or website. We encourage users to review this page periodically for the latest information.

By accessing or using CrystaConnect, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.

If you do not agree with this Privacy Policy, please discontinue use of the application and contact the appropriate CrystaConnect administrator regarding your account or information.

For questions or concerns regarding this policy, please contact us at info@rubicod.com.